In case phones or a telephone server goes down, organizations face many problems: Customers and prospects cannot contact you, the workers in the telephone department are without work and call centers have to fear claims of their customers due to contract infringement.

To prevent this scenario, a fallback number can be the solution. A fallback number takes over the calls if a number is detected as not available. TeleForwarding establishes a fallback number in advance and switches to your backup number if needed. The process of switching to a fallback number can be completely automated and your callers may not even notice that something is different.

TeleForwarding uses different measures of failover routing so that your fallback number never may be needed. Nevertheless it is a good feeling to be well-prepared for every situation with a fallback number.

A fallback number can also be used as extra emergency hotline. For example if you need an emergency hotline or an extra number suddenly, it can be applied quickly. Possible scenarios are cases of need such as product recalls or other emergencies.

With TeleForwarding a fallback number can be set up in 100 countries worldwide and set up as a toll free or billable fallback number. Furthermore, different additional technical services can be applied to fallback numbers to adapt it perfectly to your needs. By applying technical services a fallback number can thus be tailor-made and wait on the wings to be applied in almost every country you need it.

For more information regarding fallback numbers/backup numbers please call:

Telephone (International): +31 20 5047447

Toll free (International): +800 00123456

Toll free (USA): 1888 WE FORWARD

Toll free (Unit. Arab. Emir.): 0800 0176002

Our team will be glad to assist you!