FAQs

Prefix routing forwards calls based on their geographical origin. Prefix routing can be implemented for regional prefixes but also for international prefixes. Read more...

Through a whisper the employee or call centre agent can be provided with certain information before answering a call, such as where the caller is calling from, which department he is looking for etc. Read more...

With Postcode Routing you can forward incoming calls based on specific postal or area codes. With this feature the caller will be asked to enter his postcode, an IVR system will then locate this code in a database and forward…

With Call Traffic Management TeleForwarding puts you in charge. You can change your own forwarding schedules or destination numbers and keep an eye on your call traffic with call statistics reports. Read more...

With the Busy/No Answer feature you can set up a forwarding schedule that forwards calls to the first available employee. Read more...

If something goes wrong you have to be there for your clients to help them and answer their questions. By setting up a special freephone number at TeleForwarding you are prepared for any crisis situation. Read more...

We always aim to activate your new phone numbers as soon as possible and in certain cases also offer number reservation. For the most common countries we always have freephone numbers on stock and we'd be happy to send you…

A regulator is a national regulating organisation that controls the telecommunications market and is in charge of the reservation and activation of phone numbers. For some phone number types (such as UIFN) the supranational organization ITU, which is part of…

Overflow refers to a specific forwarding schedule; if an incoming call cannot be forwarded to the original destination number (because the call centre agent/employee is already talking or simply doesn't answer) the call can be automatically forwarded to the next…