{"id":490,"date":"2014-07-25T14:11:01","date_gmt":"2014-07-25T13:11:01","guid":{"rendered":"https:\/\/www.teleforwarding.com\/?page_id=490"},"modified":"2022-07-07T12:46:44","modified_gmt":"2022-07-07T10:46:44","slug":"additional-features","status":"publish","type":"page","link":"https:\/\/www.teleforwarding.com\/additional-features\/","title":{"rendered":"Additional Features"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row center_row=&#8221;yes&#8221;][vc_column]<div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><style>.vcex-heading.vcex_663ce9c3b2e66{color:#99cc33;}<\/style><h1 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl vcex_663ce9c3b2e66\"><span class=\"vcex-heading-inner wpex-inline-block\">Additional Features<\/span><\/h1>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][vc_column_text]\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]\n<h2 style=\"text-align: center;\"><em>These Additional Features are always included<\/em><\/h2>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text]\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row center_row=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-text-center\"><div class=\"vcex-icon-box-symbol wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-inline-flex wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-text-1\" style=\"color:#99cc33;font-size:70px;\"><span class=\"ticon ticon-globe\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Global Call Forwarding<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p style=\"text-align: left\">You have customers in Australia, America or Europe but you would like to answer their calls in the UK? Our additional features\u00a0make it happen! All incoming calls to your freephone or local phone numbers can be routed to any landline or mobile phone anywhere in the world.<\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-text-center\"><div class=\"vcex-icon-box-symbol wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-inline-flex wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-text-1\" style=\"color:#99cc33;font-size:70px;\"><span class=\"ticon ticon-code-fork\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Free Change of Destination Number<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p style=\"text-align: left\">You would like to change your destination number because your company is relocating or because you\u2019re going away on business? No problem! We will change your destination number for you, free of charge.<\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-text-center\"><div class=\"vcex-icon-box-symbol wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-inline-flex wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-text-1\" style=\"color:#99cc33;font-size:70px;\"><span class=\"ticon ticon-user\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Your Own Contact Person<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p style=\"text-align: left\">You have a question or would like to get some extra advice? At TeleForwarding you always have your own contact person whom you can contact directly via phone or e-mail.\u00a0 This means you always get direct support whenever you need it.<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][vc_column_text]\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]\n<h2 style=\"text-align: center;\"><em>These Additional Features can be ordered separately *<br \/>\n<\/em><\/h2>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text]\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row center_row=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-text-center\"><div class=\"vcex-icon-box-symbol wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-inline-flex wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-text-1\" style=\"color:#99cc33;font-size:70px;\"><span class=\"ticon ticon-cloud\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Online Dashboard<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p style=\"text-align: left\">Additional features like\u00a0our Online Dashboard give you full control over all your local and freephone numbers. We provide you with a login for your personal account where you can change destination numbers, manage your call queue, create call statistics and much more.<\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-text-center\"><div class=\"vcex-icon-box-symbol wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-inline-flex wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-text-1\" style=\"color:#99cc33;font-size:70px;\"><span class=\"ticon ticon-tty\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">IVR \u2013 Interactive Voice Response<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p style=\"text-align: left\">An IVR system allows your callers to interact with a computerized voice menu using their telephone keypad. We offer a wide range of IVR options, from a simple list of menu choices ( \u201cpress 1 for customer service\u201d) to an elaborate PIN verification system \u2013 all in various languages.<\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-text-center\"><div class=\"vcex-icon-box-symbol wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-inline-flex wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-text-1\" style=\"color:#99cc33;font-size:70px;\"><span class=\"ticon ticon-bar-chart\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Call Statistics<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p style=\"text-align: left\">Our Call Statistics feature enables you to create detailed and tailored reports using your latest call data. This will provide useful insights into your call centre\u2019s performance levels and allows you to plan the use of resources more effectively and thereby improve overall efficiency.<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row center_row=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-text-center\"><div class=\"vcex-icon-box-symbol wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-inline-flex wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-text-1\" style=\"color:#99cc33;font-size:70px;\"><span class=\"ticon ticon-at\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Voice2Mail<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p style=\"text-align: left\">Most people, and companies, are unable to answer the phone 24\/7. However, this doesn\u2019t mean you have to miss out on important phone calls. With Voice2Mail your callers can leave you a voice message that will be sent to you via e-mail. You can listen to your voice files online or download them to your computer.<\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-text-center\"><div class=\"vcex-icon-box-symbol wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-inline-flex wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-text-1\" style=\"color:#99cc33;font-size:70px;\"><span class=\"ticon ticon-envelope-o\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Fax2Mail<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p style=\"text-align: left\">Your international customers still like to send you faxes but you don\u2019t have a fax machine? No problem! With the Fax2Mail Feature you can receive faxes without actually owning a fax machine. The Fax2Mail Feature converts your incoming faxes into PDF files which are sent to you via e-mail.<\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-text-center\"><div class=\"vcex-icon-box-symbol wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-inline-flex wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-text-1\" style=\"color:#99cc33;font-size:70px;\"><span class=\"ticon ticon-history\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Time\/Day Routing<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p style=\"text-align: left\">With Time\/Day Routing you can route your incoming calls based on the time of day when a call is made. You can, for instance, forward all incoming calls during business hours to a landline number while all calls coming in after hours, or during holidays, are forwarded to your mobile phone or a voice message. This allows you to offer your customers 24\/7 availability and customer service.<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row center_row=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-text-center\"><div class=\"vcex-icon-box-symbol wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-inline-flex wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-text-1\" style=\"color:#99cc33;font-size:70px;\"><span class=\"ticon ticon-users\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Call Queue<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p style=\"text-align: left\">Does your company or call centre experience fluctuations in call volume? Prepare yourself for peaks in call volume by implementing a call queue. You can combine the Call Queue feature with the Queue Monitor with which you can manage your call queue online and in real time.<\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-text-center\"><div class=\"vcex-icon-box-symbol wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-inline-flex wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-text-1\" style=\"color:#99cc33;font-size:70px;\"><span class=\"ticon ticon-microphone\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Call Recording<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p style=\"text-align: left\">Would you like to record calls, for instance for training or quality assurance purposes? Our Call Recording feature enables you to automatically record incoming calls and save them in an online database or download them to your computer.<\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block wpex-text-center\"><div class=\"vcex-icon-box-symbol wpex-mb-20\"><div class=\"vcex-icon-box-icon wpex-inline-flex wpex-items-center wpex-justify-center wpex-child-inherit-color wpex-text-center wpex-leading-none wpex-text-1\" style=\"color:#99cc33;font-size:70px;\"><span class=\"ticon ticon-sitemap\" aria-hidden=\"true\"><\/span><\/div><\/div><div class=\"vcex-icon-box-text\"><h2 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Sequential Ringing<\/h2><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p style=\"text-align: left\">With Sequential Ringing you can forward your incoming calls to several devices or employees in a predetermined sequence. Is employee 1 not available? Then the call will be forwarded to employee 2. Is employee 2 absent as well? Then the calls will be forwarded to employee 3 or a Voice2Mail message et cetera.<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][vc_column_text]\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]\n<p style=\"text-align: center;\">\n<!-- WP Button Creator plugin v1.6 - http:\/\/www.tipsandtricks-hq.com\/?p=4829 -->\n<style type=\"text\/css\">div.wpbtn_container_23{}a.wpbtn_23{text-decoration:none;font-family:Arial;color:#ffffff;font-size:15px;font-style:normal;font-weight:normal;padding:10px 20px 10px 20px;background:linear-gradient(#99cc33 45%, #99cc33);background:-moz-linear-gradient(#99cc33 45%, #99cc33);background:-o-linear-gradient(#99cc33 45%, #99cc33);background:-webkit-gradient(linear, left top, left bottom, color-stop(.45, #99cc33), color-stop(1, #99cc33));border:solid 0px #99cc33;-moz-border-radius:4px 4px 4px 4px;-webkit-border-radius:4px 4px 4px 4px;border-radius:4px 4px 4px 4px;text-shadow:-1px -1px 0px #99cc33;box-shadow:0px 0px 2px #cccccc;margin: 2px;display: inline-block;}a.wpbtn_23:hover{color:#ffffff;background:linear-gradient(#99cc33 45%, #99cc33);background:-moz-linear-gradient(#99cc33 45%, #99cc33);background:-o-linear-gradient(#99cc33 45%, #99cc33);background:-webkit-gradient(linear, left top, left bottom, color-stop(.45, #99cc33), color-stop(1, #99cc33));text-shadow:-1px -1px 0px #99cc33;box-shadow:0px 0px 2px #cccccc;border:solid 0px #99cc33;}<\/style><a class=\"wpbtn_23 features_moreinformation\" href=\"\/contact\/\" target=\"_blank\">Contact Us For More Information<\/a>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text]\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n<em>* Additional costs apply<\/em>[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row center_row=&#8221;yes&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][vc_column_text] [\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text] These Additional Features are always included [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text] [\/vc_column_text][\/vc_column][\/vc_row][vc_row center_row=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][vc_column_text] [\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text] These Additional Features can be ordered separately * [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text] [\/vc_column_text][\/vc_column][\/vc_row][vc_row center_row=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row center_row=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row center_row=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][vc_column_text] [\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text] [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text] [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] * Additional costs apply[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/pages\/490"}],"collection":[{"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/comments?post=490"}],"version-history":[{"count":10,"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/pages\/490\/revisions"}],"predecessor-version":[{"id":12523,"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/pages\/490\/revisions\/12523"}],"wp:attachment":[{"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/media?parent=490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}