{"id":4270,"date":"2015-08-06T14:03:19","date_gmt":"2015-08-06T13:03:19","guid":{"rendered":"https:\/\/www.teleforwarding.com\/?p=4270"},"modified":"2021-03-23T15:02:45","modified_gmt":"2021-03-23T14:02:45","slug":"the-value-of-customer-service","status":"publish","type":"post","link":"https:\/\/www.teleforwarding.com\/blog\/the-value-of-customer-service\/","title":{"rendered":"The Value of Customer Service"},"content":{"rendered":"
<\/a>You know as well as we do, one of the key indicators of business performance is\u2026 you guessed it\u2026 customer service.<\/p>\n Customer service is important to your business because it is often the only direct contact a customer has with your company. With some customers spending hundreds and even thousands of euros or pounds a year on your products or services, they expect your company\u2019s customer service department to be there for them when they need help resolving certain issues.<\/p>\n These are all things we kind of already knew, but here is some cold hard evidence that what our bosses (and bosses\u2019 bosses) have been drilling into us all these years is indeed still true: American Express conducts a yearly Global Customer Service Barometer to keep track of the ever-important state of customer service in the United States. Their most recent report has a number of great insights that could be useful in your quest to give the best customer service you can give.<\/p>\n