{"id":8100,"date":"2019-08-19T12:33:41","date_gmt":"2019-08-19T10:33:41","guid":{"rendered":"https:\/\/www.teleforwarding.com\/?p=8100"},"modified":"2019-08-19T12:34:05","modified_gmt":"2019-08-19T10:34:05","slug":"uifn-numbers-automotive","status":"publish","type":"post","link":"https:\/\/www.teleforwarding.com\/blog\/uifn-numbers-automotive\/","title":{"rendered":"How UIFN Numbers Benefit the Automotive Industry"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

Chances are that you drive a car and that your car is manufactured by a\nglobally renowned automotive brand. One of the most important relationships is\nbetween car owner (or leaser) and the representatives of their automotive\nbrand. Good customer service is essential when making the decision to purchase\n(or lease) a car. <\/p>\n\n\n\n

As a global automotive brand, there are many ways you can provide an\nexcellent customer experience by providing varied solutions for your customers\nto contact you by phone.<\/p>\n\n\n\n

A single brand image; <\/strong><\/p>\n\n\n\n

A Universal International Freephone Number (UIFN number) is typically\ndesigned for companies with global operations using one phone number that can\nbe contacted from many countries. This is obviously a useful tool when selling\ncars. A UIFN phone number can route incoming calls to whichever department you\nwant. For example incoming German calls can be automatically directed to a\nGerman speaking customer service representative. A UIFN toll free number\ncan also be useful for global marketing campaigns. For\nthe duration of new marketing campaigns, you can set up an expanded recording\nto the\ncampaign\u2019s initiative, giving the option to be connected with the caller\u2019s\nclosest local dealer for follow-up. Having a single phone number attached to your\nbrand reinforces brand consistency while catering to your global client base.<\/em><\/p>\n\n\n\n

Call tracking<\/strong><\/p>\n\n\n\n

UIFN phone numbers benefit globally operating companies to measure\ngeographical response and take necessary analytical measurements. Information\nabout the success of a global brand campaign in various countries can be\ntracked easily and in real-time when calls are answered by the UIFN number. If\nnecessary, immediate action can be made based on this information: an essential\nelement in improving the success rate of campaigns and maintaining a positive\nbrand experience for returning customers, too. <\/p>\n\n\n\n

Sales and Services<\/strong><\/p>\n\n\n\n

UIFN toll free numbers help to consolidate your sales and services\nefforts. Incoming calls to the UIFN number for test drives and specific car\ninformation <\/em>can help determine the demand of each dealership for support so\nthe manufacturers can be briefed on how to distribute products accordingly.\nIncoming service and support <\/em>calls can also be an indicator of how your\ndealers are performing. Monitoring the type of calls coming in can help with\ncustomers\u2019 experience by, for instance, investing why one dealership receives a\ngreater number than average of service calls. When monitoring in a crisis, such\nas a product recall, the automotive brand can provide extra support to those dealerships\nthat have the most incoming product recall complaints and exchanges.<\/p>\n\n\n\n

Customer Service Performance<\/strong><\/p>\n\n\n\n

Certain statistics, specifically how long until an incoming call is\nanswered and duration of a call, can give insight on the performance of your\ngreater customer service team. Since customer service can be correlated to\nsales targets, call tracking is important and gives valuable insight for how\nyour customer service techniques are working in practice. These statistics can\nhelp when evaluating the value of your customer service efforts, improve client\nrelationships, and contribute to brand loyalty by means of returning customers.<\/p>\n\n\n\n

This is just the tipping point of the importance of telephony in your\nday-to-day business operation in the automotive industry. Contact us today to\nlearn how UIFN numbers and call tracking can benefit your automotive company.<\/p>\n","protected":false},"excerpt":{"rendered":"

Chances are that you drive a car and that your car is manufactured by a globally renowned automotive brand. One of the most important relationships is between car owner (or leaser) and the representatives of their automotive brand. Good customer service is essential when making the decision to purchase (or lease) a car.  As a…<\/p>\n","protected":false},"author":3,"featured_media":8092,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[75],"tags":[162,159,164,161],"post_series":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/posts\/8100"}],"collection":[{"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/comments?post=8100"}],"version-history":[{"count":1,"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/posts\/8100\/revisions"}],"predecessor-version":[{"id":8101,"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/posts\/8100\/revisions\/8101"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/media\/8092"}],"wp:attachment":[{"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/media?parent=8100"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/categories?post=8100"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/tags?post=8100"},{"taxonomy":"post_series","embeddable":true,"href":"https:\/\/www.teleforwarding.com\/wp-json\/wp\/v2\/post_series?post=8100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}