FAQs – Teleforwarding

How can I cancel my contract and what is the notice period?

TeleForwarding — Mon, 09 Nov 2015 15:32:35 +0000

Most contracts we offer have a minimum contract period and a notice period of one month, which means you can cancel your contract one month before the contract end date. After the minimum contract period has ended you can cancel your contract anytime. If you would like to cancel your contract with TeleForwarding you can do so by contacting your account manager or by sending an e-mail to info@teleforwarding.com.

Prefix Routing

TeleForwarding — Mon, 24 Aug 2015 13:23:45 +0000

Prefix routing forwards calls based on their geographical origin. Prefix routing can be implemented for regional prefixes but also for international prefixes.

Whisper

TeleForwarding — Mon, 24 Aug 2015 13:21:22 +0000

Through a whisper the employee or call centre agent can be provided with certain information before answering a call, such as where the caller is calling from, which department he is looking for etc.

Postcode Routing

TeleForwarding — Mon, 24 Aug 2015 13:18:31 +0000

With Postcode Routing you can forward incoming calls based on specific postal or area codes. With this feature the caller will be asked to enter his postcode, an IVR system will then locate this code in a database and forward the caller to the corresponding destination number.

Call Traffic Management

TeleForwarding — Mon, 24 Aug 2015 13:06:05 +0000

With Call Traffic Management TeleForwarding puts you in charge. You can change your own forwarding schedules or destination numbers and keep an eye on your call traffic with call statistics reports.

Busy/No Answer

TeleForwarding — Mon, 24 Aug 2015 13:01:52 +0000

With the Busy/No Answer feature you can set up a forwarding schedule that forwards calls to the first available employee.

Calamity Management

TeleForwarding — Mon, 24 Aug 2015 12:58:32 +0000

If something goes wrong you have to be there for your clients to help them and answer their questions. By setting up a special freephone number at TeleForwarding you are prepared for any crisis situation.

Number Reservation

TeleForwarding — Mon, 24 Aug 2015 12:56:15 +0000

We always aim to activate your new phone numbers as soon as possible and in certain cases also offer number reservation. For the most common countries we always have freephone numbers on stock and we’d be happy to send you a list with available numbers so you can reserve the number of your choice.

If you are looking for a +800 number you can check for available numbers yourself via our +800 search engine.

Currently it is not possible to reserve a virtual landline number.

Regulator

TeleForwarding — Mon, 24 Aug 2015 12:49:11 +0000

A regulator is a national regulating organisation that controls the telecommunications market and is in charge of the reservation and activation of phone numbers. For some phone number types (such as UIFN) the supranational organization ITU, which is part of the UN, is in charge.

Overflow

TeleForwarding — Mon, 24 Aug 2015 12:42:27 +0000

Overflow refers to a specific forwarding schedule; if an incoming call cannot be forwarded to the original destination number (because the call centre agent/employee is already talking or simply doesn’t answer) the call can be automatically forwarded to the next available employee or a voice message.