With the technical overflow feature your calls are automatically forwarded to another agent, destination number or voice message when you receive several calls simultaneously. This means callers won’t get a busy signal but will be forwarded to the next available colleague. That is the reason why it is called overflow – “overflowing” calls are taken care of.
You can choose a pre-determined order in which your calls are routed or just set it randomly to the next free phone.
How to implement an overflow
The overflow feature does not have many hardware requirements. In most of the cases you don’t need special hardware to make overflow work. TeleForwarding can activate overflow on its platform and connect it to your telephone system.
Do you have any questions regarding the overflow feature? Please contact us:
Use our contact form, send an e-mail (firstname.lastname@example.org) or call:
Landline (International): +31 20 208 1200
Freephone (International): +800 00123456
Freephone (USA): 1 855 444 3210
Our team will be glad to assist you!