Availability routing connects incoming calls to the next available employee. Thereby you decrease the amount of callers waiting in the queue and ensure your callers are handled in the most time-efficient way.
Time matters, not only for your company and employees but also for your customers. Time is therefore an important indicator for measuring the quality of your customer service. By establishing availability routing you increase the quality of your customer service. With TeleForwarding you do not have to implement extra hardware or software, we can simply implement availability routing in your online dashboard.
Would you like to have more information? Contact us:
Use our contact form, send an e-mail (firstname.lastname@example.org) or call:
Landline (International): +31 20 208 1200
Freephone (International): +800 00123456
Freephone (USA): 1 855 444 3210
Our team will be glad to assist you!