Call origination is referred to as the “starting point” of the call or the initiation point. Call origination can also be called voice origination.
You can use call origination to manage your incoming calls according to the country or region they are coming from. TeleForwarding’s system automatically recognizes the country and can welcome the caller in his national language. You can also let the caller type the postal code or choose the region he is calling from. As soon as the country or region is determined, the caller is automatically forwarded to the respective subsidiary or department.
Advantages of call origination
By segmenting the callers in advance, using call origination, and forwarding them to the correct department or subsidiary, customers can talk to an employee in their mother tongue and you can handle calls more efficiently. Ultimately call origination saves time and increases customer satisfaction, because the customer feels well-handled by a fellow countryman.
If you want to use call origination to segment your incoming calls please contact us:
Use our contact form, send an e-mail (email@example.com) or call:
Landline (International): +31 20 208 1200
Freephone (International): +800 00123456
Freephone (USA): 1 855 444 3210
Our team will be glad to assist you!