IVR (Interactive Voice Response) is a technology that uses human voice and DTMF-tones via the keypad to recognize commands via telephone. With TeleForwarding we refer mostly to custom voice menus that recognize keypad inputs.
Using an IVR, incoming calls can be immediately forwarded to the right department or extension. You might also hear IVR referred to as an automated attendant or voice menu. IVR systems are highly suitable to handle large call volumes. An example of a typical IVR prompt might be, “Press 1 for accounting.”
TeleForwarding enables IVR for organizations without need for any hardware. The IVR system is programmed in advance in accordance with the needs of the customer.
Advantages of IVR
IVR applications can be used to control almost any function, which makes it highly suitable to manage incoming calls. The customer can interact with an IVR and access an organization’s database by entering commands. IVR systems can even respond with prerecorded generated audio streams to direct users on how to proceed. Thereby, your company saves time, because the IVRvsystem takes over assignments of your employees and puts callers through to the right person without the need for a call centre agent or switchboard.
If you want to learn more about the possibilities of IVR please contact us:
Use our contact form, send us an e-mail (firstname.lastname@example.org) or call:
Landline (International): +31 20 208 1200
Freephone (International): +800 00123456
Freephone (USA): 1 855 444 3210
Our team will be glad to assist you!