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Destination number

A destination number, also referred to as termination number, is the number on which you wish to receive the incoming calls that are made to your freephone or local landline number. Read more...

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PSTN

PSTN stands for Public Switched Telephone Network and refers to the world’s public circuit-switched telephone networks. PSTN is the traditional telephone network versus newer technologies such as VoIP. Read more...

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PBX

PBX stands for Private Branch Exchange. It refers to an on-site telephone system that handles inbound and outbound calling, extensions, voicemails, fax and other telecom services for a particular office or company. If you don't have your own PBX TeleForwarding…

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Online Dashboard

Our Online Dashboard is a secured online platform that comes with a personal login. On this platform you can manage your freephone or local numbers, set up or change call forwarding schedules, access call records, view call statistics and much…

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IVR

IVR stands for Interactive Voice Response. Our system allows you to set up custom voice menus that recognize keypad inputs. This way, incoming calls are immediately forwarded to the right employee or department. An example of an IVR prompt might…

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International Phone Line

An international phone line refers to a freephone or virtual landline number in one of the 100 countries and 3000 cities we currently have in our service portfolio. All incoming calls to your international phone line can be forwarded to…

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Fax2Mail

The Fax2Mail feature allows you to receive faxes on your freephone or local number without the need for a fax machine. Our network detects incoming faxes, converts them to a PDF file, and sends the file to the email address(es)…

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Fallback Routing

This refers to a contingency plan should there be a problem with your standard call forwarding. For instance, if your normal call forwarding via IP fails, you have the option to set up fallback  routing via the PSTN, or vice…

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DTMF

DTFM stands for Dual Tone Multi Frequency. The keys on your telephone keypad, when pressed, each make a distinct tone. Our IVR system can recognize DTMF tones and connect these to certain menu options in your voice menu. This means…

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